Category: Operations

As DSOs expand, so too do the responsibilities and opportunities for office managers. By Laura Thill To say that dental office managers have a lot …

The importance of implementing, and maintaining, treatment protocols By Andrea Kowalczyk, RDH BS, Senior Performance Coach, Enhanced Hygiene In most businesses, there are policies and …

Seven steps toward holding a hygiene team accountable and achieving improvements By Heidi Arndt One of the most common questions I get from clients and …

A conversation with Heartland Dental’s DeAnn McClain What does the future look like for dental support organizations? Efficiency in Group Practice posed a few questions …

Great Expressions places a premium on sharing knowledge throughout its 215 practices Can power be judged by numbers? Perhaps, if you’re talking about purchasing power …

Heartland Dental’s model frees dentists to be dentists The hours didn’t add up. They simply couldn’t. Dr. Rick Workman averaged 50 hours a week practicing …

By Rhonda Mullins Vital steps to successfully improve case acceptance in group practices Today’s dental patients are more knowledgeable about the availability and importance of …

There is an elephant in the operatory, and it’s presenting all kinds of challenges for dentists, says Charles Blair, DDS, of the consulting firm Dr. …

By Rhonda Mullins Vital steps to successfully improve case acceptance in group practices Today’s dental patients are more knowledgeable about the availability and importance of …

By Heidi Arndt Creating a structure for success for your hygiene team There are a number of factors that differentiate a successful hygiene team from …